Os campos obrigatórios estão marcados com asterisco*
{"xsrfToken":"018311e4215f171f0280451a1ebc9704f931ea39_lout","branding":{"id":"3","key":"ch","name":"Suporte 4BDigital","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ff4716","headerLinkColor":"#ffffff","headerLinkHoverColor":"#993215","headerLinkHoverBGColor":"#993215","headerBadgeColor":"#993215"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1ae2a0dd-0166-46ca-85c4-b2f8006a3c85/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGUzOTBkNi02ZTQzLTQxNGUtYTFiOC1kOGVhNjlkNzkwYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhZTJhMGRkLTAxNjYtNDZjYS04NWM0LWIyZjgwMDZhM2M4NSI6WyJyZWFkIl19LCJleHAiOjE3NjMxNjQ1MjgsIm5iZiI6MTc2MzE2MzkyOH0.J4AWxZeRUHlTYBGamdnC6DchzCG9MVCijh1OYFYaWNo&client=90e390d6-6e43-414e-a1b8-d8ea69d790bd&mode=fit","logoId":"1ae2a0dd-0166-46ca-85c4-b2f8006a3c85","isLogoAvailable":true,"helpCenterTitle":"Bem-vindo a Central de Atendimento 4BDigital !","sharedPortalName":"Central de Atendimento","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-BR":{"helpCenterTitle":"Bem-vindo a Central de Atendimento 4BDigital !","sharedPortalName":"Central de Atendimento","localeDisplayName":"português (Brasil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-BR","userLanguageTag":"pt-BR","portalThemeColor":"#ff4917","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGUzOTBkNi02ZTQzLTQxNGUtYTFiOC1kOGVhNjlkNzkwYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjMxNjQ1MjgsIm5iZiI6MTc2MzE2MzkyOH0.K-gfSSR2t2olRojkNjCzpYziEdlkZYrlfIhlsuC7pT8&client=90e390d6-6e43-414e-a1b8-d8ea69d790bd&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ff4917","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"ch","projectId":10002,"serviceDeskId":3,"name":"Suporte 4BDigital","description":"<p>Sejam Bem-Vindos! Sinta-se à vontade para criar uma solicitação para Suporte 4BDigital usando as opções oferecidas.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"58","name":"Dúvidas","descriptionHtml":"","callToAction":"Dúvidas","introHtml":"<p>Para perguntas e esclarecimentos sobre uso, recursos e funcionalidades do sistema.</p>","icon":10576,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[23],"key":""},{"id":"63","name":"Financeiro","descriptionHtml":"<ul class=\"alternate\" type=\"square\">\n <li>Faturas: Acesse e gerencie suas faturas de forma simples e eficaz. Saiba como visualizá-las, entender os detalhes e solucionar eventuais problemas.</li>\n <li>Pagamentos: Obtenha informações sobre as opções de pagamento disponíveis, saiba como efetuar pagamentos online e conheça os prazos de vencimento.</li>\n <li>Suporte Financeiro: Caso tenha dúvidas ou precise de assistência adicional, nossa equipe de especialistas financeiros está à disposição para ajudá-lo a resolver qualquer questão.</li>\n</ul>","callToAction":"Financeiro","introHtml":"<p>Assistência com faturas, pagamentos ou qualquer outra consulta relacionada ao aspecto financeiro da nossa empresa:</p>","icon":10582,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[23],"key":""},{"id":"59","name":"Implantação","descriptionHtml":"","callToAction":"Implantação","introHtml":"<p>Para obter orientação e assistência durante a implantação de novos serviços ou atualizações.</p>","icon":10573,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"60","name":"Incidente","descriptionHtml":"","callToAction":"Incidente","introHtml":"<p>Para relatar interrupções ou falhas que afetam a operação normal dos serviços.</p>","icon":10574,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[23],"key":""},{"id":"52","name":"Problema","descriptionHtml":"","callToAction":"Problema","introHtml":"<p>Para questões recorrentes ou persistentes que impactam a estabilidade dos sistemas.</p>","icon":10570,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[23],"key":""},{"id":"61","name":"Requisição","descriptionHtml":"","callToAction":"Requisição","introHtml":"<p>Para solicitar ações específicas, como acesso adicional ou alterações de configuração.</p>","icon":10575,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[23],"key":""},{"id":"57","name":"Alertas","descriptionHtml":"","callToAction":"Alertas","introHtml":"<p>Para situações críticas ou anormais que exigem ação imediata, como eventos de segurança ou desempenho.</p>","icon":10571,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"43","name":"E-mail","descriptionHtml":"","callToAction":"E-mail","introHtml":"<p>Solicitação recebida do seu canal de suporte por e-mail.</p>","icon":10527,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"87","name":"Implantação White-Label","descriptionHtml":"","callToAction":"Implantação White-Label","introHtml":"<p>Implantação White-Label</p>","icon":10520,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Suporte Técnico"}],"orderMapping":{"20":[58,59,60,52,61],"23":[58,59,60,52,61,63],"17":[52],"15":[52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"549dab57-17a0-3833-9921-d9ce8546020b","appLinkName":"","appLinkUrl":"","spaceKey":"MDC","spaceName":"Manuais da CLOUD","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://4bdigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"português (Brasil)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGUzOTBkNi02ZTQzLTQxNGUtYTFiOC1kOGVhNjlkNzkwYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNjUxMjgsIm5iZiI6MTc2MzE2MzkyOCwiYW5vbklkIjoiYW5vbi11c2VyIn0.4fMovWx07rO2sNwW3Bm7bCrUPFv_9wSdTa-QTU8ZR1Y","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"90e390d6-6e43-414e-a1b8-d8ea69d790bd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":60,"projectId":10002,"issueType":{"id":"10013","name":"Solicitação de serviço"},"form":{"name":"Incidente","descriptionHtml":"","callToAction":"Incidente","intro":"<p>Para relatar interrupções ou falhas que afetam a operação normal dos serviços.</p>","instructions":"","icon":10574,"iconUrl":"https://4bdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Confirmação de e-mail para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10015","fieldConfigId":"10115","label":"Data de Início","description":"Informe a data que iniciou a ocorrência.","descriptionHtml":"<p>Informe a data que iniciou a ocorrência.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumo","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descrição","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impacto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10003","label":"Menor / Localizado","selected":false,"children":[]},{"value":"10002","label":"Moderado / Limitado","selected":false,"children":[]},{"value":"10001","label":"Significativo / Grande","selected":false,"children":[]},{"value":"10000","label":"Extensivo / Generalizado","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridade","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Urgente","selected":false,"children":[]},{"value":"2","label":"Alta","selected":false,"children":[]},{"value":"3","label":"Média","selected":false,"children":[]},{"value":"4","label":"Baixa","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anexo","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/60","calendarParams":{"firstDay":0,"date":"2025-11-14T20:45:28-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"549dab57-17a0-3833-9921-d9ce8546020b","appLinkName":"","appLinkUrl":"","spaceKey":"MDC","spaceName":"Manuais da CLOUD","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://4bdigital.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGUzOTBkNi02ZTQzLTQxNGUtYTFiOC1kOGVhNjlkNzkwYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNjUxMjgsIm5iZiI6MTc2MzE2MzkyOCwiYW5vbklkIjoiYW5vbi11c2VyIn0.4fMovWx07rO2sNwW3Bm7bCrUPFv_9wSdTa-QTU8ZR1Y","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"90e390d6-6e43-414e-a1b8-d8ea69d790bd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2F4bdigital.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyODMxMDFjMThkODg5MjQyNTNjNjdjYzlmYTc0NjYyOGFmNWYwOWJhMzk5ZGUzM2RjZDBmMzZkN2UxMzE1OGQyIiwiaXNzIjoiNmJlOTlhNzUtMDg5Zi0zYzEzLTkzNDUtNzUxNGQ0OTcxNjUwIiwiY29udGV4dCI6e30sImV4cCI6MTc2MzE2NDgyOCwiaWF0IjoxNzYzMTYzOTI4fQ.fGHrzTUzRGQ-vTVZyqw8MAmtvu0U41V90fdMtmoKp_0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZiZTk5YTc1LTA4OWYtM2MxMy05MzQ1LTc1MTRkNDk3MTY1MCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cLzRiZGlnaXRhbC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC80YmRpZ2l0YWwuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1VQIiwiaWQiOiIxMDAwMiJ9fX0sImV4cCI6MTc2MzE2NDgyOCwiaWF0IjoxNzYzMTYzOTI4fQ.eVRjVudDfYlTYJ1tRdp_qjkLhh1x0ZorT3B7iq0HsFs\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://4bdigital.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://4bdigital.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"60\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://4bdigital.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}